GUEST EXPERIENCE SCRIPTS
Guest Experience Scripts
The right wording, sent at the right moment, prevents most of the questions you’d otherwise field at 11pm. These guides give you copy-and-paste templates and the principles to adapt them.
What’s in this section
Guest experience scripts touches a lot of moving parts — arrival, in-stay support, turnover, energy use, and guest experience. Rather than one giant article, the topic is broken into 5 focused guides. Pick the one that matches what’s biting you right now.
Guides in this section
Airbnb Welcome Message Template: Copy-and-Paste Template for Hosts
The first message a guest gets after booking
Airbnb House Manual Template: Copy-and-Paste Template for Hosts
The document that answers everything before guests can text you
Airbnb Local Guide Template: Copy-and-Paste Template for Hosts
The local recommendations guests use mid-stay
Alexa Concierge for Airbnb: Complete Guide for Hosts
An alexa-powered concierge guests can talk to
Airbnb Checkout Instructions Template: Copy-and-Paste Template for Hosts
The messages that lead to a five-star review
How to use this hub
- Open the guide that names your current problem. Don’t read the whole hub.
- Set up the no-code version first. Almost everything here works without code, and the no-code path is the one you can hand off to a cleaner.
- Add disclosure to your listing the moment you install anything smart. Don’t wait.
- Come back here when you’re ready to layer the next piece of the system.
Where this connects
Most guest experience scripts setups end up touching privacy and monitoring and buying decisions. If you’re already past the basics and want to layer AI on top of the workflow, the AI Lab has tutorials that build on this hub.