Airbnb Faq Alexa Script

You answer the same eleven questions every single week. What is the wifi password? What time is checkout? Where do I put the trash? Is the dishwasher OK to use? Does the fireplace really work? You answer them at 7 AM on a Sunday. You answer them at 11 PM on a Friday. You answer them while you are driving and while you are in a meeting.

A good airbnb faq alexa script is the wording you load into Alexa Routines so when a guest stands in your kitchen and asks aloud, the Echo Dot 5 or Echo Show 8 answers with your exact response, in your voice, without bothering you. This page gives you the script for the eleven most common questions, the routine setup that actually works, and the privacy guardrails that keep an Echo in a rental property feeling helpful instead of creepy. If you have not picked your hardware yet, the Airbnb voice assistant setup walkthrough covers the device choice and account setup before you build the script.

Who this is for

You are a host who has already put an Echo Dot 5 or Echo Show 8 in the property — or is about to — and you want it to do something more useful than play music. You are tired of the 11 PM wifi text. You manage one to five rentals and you do not have a full property manager. This setup also works well for boutique hosts running a smart speaker for Airbnb guests as part of a designed welcome experience, where the voice assistant is part of the brand. Skip this if your guests are mostly business travelers in for one night — they will not engage with a voice routine and the printed card on the counter is enough.

What this solves for hosts

The math is not subtle. If you answer eleven repeat questions per booking, and you have ten bookings a month, that is 110 messages a month you are sending in the same exact words. Most of those messages happen at inconvenient times. A voice concierge handles maybe 60 to 70% of them — not all, because some guests will always text instead — but the ones it handles, it handles instantly, day or night, without waking you up.

The other thing it solves is the consistency problem. If you have a co-host or you sometimes hand the phone to your spouse, the answer to ‘what time is checkout’ should not vary depending on who got the message. The voice script enforces it. The deeper rationale and the comparison to printed binders is in the parent Alexa concierge for Airbnb guide.

Recommended setup

The simplest setup is one Echo Dot 5 in the kitchen or living room of the rental, on a dedicated Amazon account or Guest profile. An Echo Show 8 is better if you want to display a checkout countdown or a small map alongside the spoken answer, but it is not required for the script to work. Power it through a TP-Link Kasa smart plug so you can remote-cycle it between guests. The full visual-guidebook variant is covered in the Echo Show as an Airbnb guidebook walkthrough.

You build the routines in the Alexa app on your phone, save them, and they sync to the device. No coding. No skill development. Just voice triggers and customized spoken responses. The step-by-step routine mechanics live in the Alexa routine for guest information walkthrough if you have never built one before.

The eleven-question script

This is the FAQ-side script you build first. Eleven routines, each with a trigger phrase and a 15-to-30-second spoken response. Replace bracketed text with your specifics. The longer printable cheat sheet of every voice command lives in the Airbnb voice commands cheat sheet.

1. What is the wifi password?

Trigger: ‘Alexa, what is the wifi password?’

Response: ‘The network is [Network name], all one word. The password is [password], spelled [P-A-S-S-W-O-R-D]. It is also written on the card next to the Keurig.’

2. What time is checkout?

Trigger: ‘Alexa, what time is checkout?’

Response: ‘Checkout is at [11 AM]. Just close the Schlage Encode behind you and toss any dishes in the dishwasher. Have a great trip.’

3. Where does the trash go?

Trigger: ‘Alexa, where does the trash go?’

Response: ‘Trash and recycling go in the bins on the side of the house, behind the gate. Pickup is [Tuesday] morning — if you are here that day, please roll the bins to the curb the night before.’

4. How do I use the TV?

Trigger: ‘Alexa, how do I use the TV?’

Response: ‘Use the black Roku remote on the coffee table. Press the round home button and the TCL TV will turn on. Sign in with your own streaming accounts. Sign out before checkout.’

5. How do I work the thermostat?

Trigger: ‘Alexa, how do I change the temperature?’

Response: ‘Tap the Ecobee Premium in the hallway and turn the dial. We keep it between 68 and 74 to avoid surprise bills. If anything seems stuck, just give it a minute — smart thermostats sometimes pause before they kick on.’

6. Where do I park?

Trigger: ‘Alexa, where do I park?’

Response: ‘Park in the driveway, right side. Street parking on this block is permit-only after 6 PM — do not park on the street overnight or you will get a ticket.’

7. Where is the closest grocery store?

Trigger: ‘Alexa, where is the grocery store?’

Response: ‘Closest grocery is [store name], about [five] minutes by car at [intersection]. They are open until [10 PM]. There is also a small market two blocks east on foot for basics.’

8. How do I work the coffee maker?

Trigger: ‘Alexa, how do I make coffee?’

Response: ‘K-Cups are in the basket on the counter. Lift the top of the Keurig, drop a pod in, close it, press the middle button. Mug goes underneath. Water tank is already filled.’

9. Is the hot tub working?

Trigger: ‘Alexa, how do I use the hot tub?’

Response: ‘Hot tub is on and ready. Lift the cover with the Cover Mate lifter, do not drag it. Jets are on the right-hand panel. Please replace the cover when you are done so it stays warm.’

10. What is the host’s number?

Trigger: ‘Alexa, what is the host number?’

Response: ‘Host phone is [555-555-5555]. Text first — we answer fast. Same number is on the fridge.’

11. Where is the [thing] in the kitchen?

Trigger: ‘Alexa, where is the can opener?’

Response: ‘Can opener is in the second drawer to the left of the stove. If you cannot find a kitchen item, check that drawer first — that is where most utensils live.’

Step-by-step setup

Open the Alexa app on your phone, tap More, then Routines.
Tap the plus icon to create a new routine. Name it the question being answered, like ‘FAQ — Wifi.’
Set When This Happens to Voice and type the trigger phrase exactly as you wrote it.
Add an Action: Alexa Says — Customized, then paste the spoken response.
Set From to the Echo device in the rental, not your personal device.
Save. Repeat for the other ten questions.
Test by walking through the property and asking each question aloud. Anywhere Alexa misroutes, simplify the trigger phrase.

Privacy and safety notes

Three rules that keep an Echo in a rental from feeling like surveillance.

Use a Guest profile or a dedicated rental Amazon account. Never your personal account — guests should not see your shopping history or contacts.
Disable Drop In and Calling on the device. These features let you listen in remotely — even if you would never use them, the perception alone tanks reviews.
Disclose the device in your listing. A single line: ‘The kitchen has an Echo Dot for hands-free questions about the property.’ Honesty earns you the trust the device needs to be useful.

Common mistakes

Trigger phrases that overlap with built-in Alexa commands. ‘Turn on the wifi’ will not work — Alexa interprets ‘turn on’ as a smart-home command. Use ‘what is the wifi password’ instead.
Spoken responses longer than 30 seconds. Voice fatigue sets in fast. Trim until each response sounds like a friend texting you a quick answer.
Forgetting to set the From device. If you skip this, the routine fires from your personal Echo at home and confuses everyone.
Skipping the printed fallback card. Routines fail when the wifi drops or Amazon updates firmware. Always have a small card on the counter as backup.
Treating the eleven questions as the whole script. The long-tail questions — the ones about the firepit, the second bathroom, the weird remote — need their own routines. The Alexa guest questions script covers exactly that.

Host checklist

Echo Dot 5 or Echo Show 8 installed in kitchen or living area on dedicated Amazon account.
Drop In and Calling disabled in the Alexa app device settings.
Eleven routines built and tested aloud in the property.
Printed card next to the device listing the eleven trigger phrases.
Disclosure line added to the listing description.
Quarterly review on your phone to update wifi password, restaurant picks, or anything that drifts.

FAQ

How is this different from a printed FAQ?

The voice version is shorter, hands-free, and answers the actual question instead of making the guest find the right page. A printed FAQ is the fallback — the voice script is the upgrade. Most hosts run both, with the same content in both formats.

Will this actually reduce my texts?

Hosts running a well-built script see roughly 60% fewer repeat questions. The remaining 40% are the questions that need a real human — the broken thing, the request to extend, the one weird situation. Those are the texts you actually want to handle anyway. The full breakdown of which questions Alexa handles best is in the guide on getting Alexa to answer guest questions.

Can I use the same script across multiple properties?

The structure stays the same; the specifics change per property. Build it once, then duplicate the routines in the Alexa app for each property and swap the wifi, the parking, and the address details. Each property needs its own Echo on its own account.

What about non-English-speaking guests?

Alexa supports multiple languages on the device level. If you regularly host Spanish-speaking guests, set the device to bilingual mode and build a parallel set of routines in Spanish. The wording is identical — just translated.

Should the script include emergency info?

Yes — add a twelfth routine for ‘Alexa, what is the emergency number?’ that gives the local fire and police number plus a brief instruction to find the First Alert fire extinguisher under the kitchen sink. Keep it short and serious. Voice should make safety info findable, not bury it.

Next steps

Build the eleven routines this week, print a card listing the trigger phrases, and watch your repeat-question texts drop within a single booking. For the broader playbook on guest-facing automation across SMS, voice, and printed materials, the full guest scripts pillar covers the messaging templates that pair with these voice routines.