Echo Concierge Script

You bought the Echo Dot 5. You plugged it in. You set up an Alexa Routine for the WiFi password. A guest checks in, walks past the speaker, and texts you twenty minutes later: “hey, what’s the wifi?” The device is sitting right there. They never asked it. You did not give them a script.

This page is the script. Below is the actual Echo concierge script that gets pasted, with minor edits, onto a card next to the speaker, into the welcome message, and into the Alexa Routines themselves. It covers the questions guests actually ask, in the phrasings they actually use, with response templates short enough that the speaker does not feel like it is reading them a novel. Take what you need. Skip what does not apply. Edit the placeholders.

Who this template is for

You already have an Echo on the property — an Echo Dot 5, a regular Echo, or an Echo Show 8 — and you have at least poked around Alexa Routines. You manage one to a handful of short-term rentals and you want guests to actually use the speaker for the boring questions instead of texting you. If you have not picked a device yet, the parent guide on building an Alexa concierge for Airbnb covers that decision first. Come back here once you have something plugged in.

This script also works as the basis for an Airbnb voice assistant setup at a small bed-and-breakfast or a guest suite, but the phrasing tilts toward whole-property rentals. Adjust the references to “the kitchen” and “the front door” if your guests only have access to one room.

Two things to know before you copy

First: in the Alexa app, every “trigger phrase” is one Routine. You cannot list five phrasings for one response — you have to make five Routines, all pointing to the same response. Annoying but it is the system. Plan on building 25 to 35 Routines total for a complete Echo concierge script. Budget 45 minutes the first time.

Second: keep every Alexa response under 25 seconds spoken — about 60 words. Longer than that and guests stop listening. If you need to convey more, end with “The full instructions are in the house manual on the kitchen counter.”

The core script: trigger phrases and responses

Bracketed text is what you replace with your specifics. Each section lists the trigger phrases (build a Routine for each) and the response template. The full taxonomy of guest-side phrasings lives in the Alexa guest questions script.

1. WiFi password

Triggers: “what is the wifi password,” “wifi password,” “internet password,” “how do I get on wifi,” “what is the wifi.”

Response: “The wifi network is [NETWORK NAME] and the password is [PASSWORD]. It is also written on the card on the kitchen counter.”

2. Checkout time

Triggers: “what time is checkout,” “when is checkout,” “when do we have to leave,” “what time do we leave.”

Response: “Checkout is at [TIME], typically 11 AM. If you need a later checkout, message the host through the Airbnb app to check availability.”

3. Trash and recycling

Triggers: “when is trash day,” “where does the trash go,” “where do I put the trash,” “recycling.”

Response: “Trash and recycling go in the bins outside the [LOCATION, e.g. side gate]. Pickup is on [DAY] mornings. If your stay overlaps that day, please roll the bins to the curb the night before.”

4. Parking

Triggers: “where can I park,” “parking,” “where do I park,” “is there parking.”

Response: “You can park [DESCRIPTION, e.g. in the driveway up to two cars, or on the street in front of the house]. Please do not block [SPECIFIC THING, e.g. the neighbor’s driveway].”

5. Heating and cooling

Triggers: “how do I change the temperature,” “how do I work the thermostat,” “how do I turn on the heat,” “how do I turn on the AC.”

Response: “The thermostat is the [Ecobee Premium / Nest Learning] in the [LOCATION, e.g. hallway]. You can set it between [LOW] and [HIGH] degrees. Just say ‘Alexa, set the temperature to 70’ and I’ll handle it.”

6. Hot tub or pool

Triggers: “how do I use the hot tub,” “hot tub instructions,” “how do I turn on the pool.”

Response: “Hot tub controls are on the side panel. Quick version: press POWER, then JETS. Cover stays on when not in use. Full instructions are in the house manual under ‘Hot Tub.’”

7. Local recommendations — food

Triggers: “where should I eat,” “recommend a restaurant,” “good restaurants nearby,” “food recommendations.”

Response: “Three favorites within 10 minutes: [RESTAURANT 1] for [CUISINE], [RESTAURANT 2] for [CUISINE], and [RESTAURANT 3] for [CUISINE]. Full local guide is in the house manual.”

8. Coffee and groceries

Triggers: “where is the nearest coffee shop,” “where is the closest grocery store,” “where can I get coffee.”

Response: “Closest coffee is [SHOP NAME], about [DISTANCE] away. The nearest grocery store is [STORE NAME] on [STREET].”

9. Contact the host

Triggers: “how do I contact the host,” “how do I reach the host,” “how do I message the host,” “is there an emergency number.”

Response: “The fastest way is to message through the Airbnb app. For an emergency, call [PHONE NUMBER]. The number is also on the fridge.”

10. House rules

Triggers: “what are the house rules,” “house rules,” “quiet hours,” “is smoking allowed.”

Response: “Quiet hours are 10 PM to 8 AM. No smoking inside. No parties or events. Pets are [ALLOWED / NOT ALLOWED]. Full rules are in the house manual on the kitchen counter.”

If you want every one of these in three guest phrasings already drafted for you, the Airbnb FAQ Alexa script is the longer companion to this page.

Optional add-ons for boutique hosts

If your place leans toward a hotel-feeling stay, add these. They make the speaker feel less utility, more amenity. The Echo Show Airbnb guidebook page covers the matched screen tiles for an Echo Show 8.

Welcome routine. Trigger: “welcome home.” Response: “Welcome to [PROPERTY NAME]. Enjoy your stay. The wifi password and checkout time are on the kitchen counter, and you can ask me about parking, trash, or local recommendations any time.” Pair with a lights-on action.
Goodnight routine. Trigger: “goodnight.” Response: “Goodnight. Sleep well.” Pair with lights off and thermostat to a sleep temperature.
Morning routine. Trigger: “good morning.” Response: “Good morning. Coffee is in the cabinet above the coffee maker. Enjoy your day.” Pair with kitchen lights on.
Tour routine. Trigger: “give me the tour” or “how does this place work.” Response: a longer 60-second walkthrough of where the towels are, how the TV works, and where the breaker is.

The card next to the speaker

Print this. Put it next to the Echo. This is what guests actually look at. The full printable layout lives in the Airbnb voice commands cheat sheet.

Try saying:

“Alexa, what is the wifi password?”
“Alexa, what time is checkout?”
“Alexa, where can I park?”
“Alexa, when is trash day?”
“Alexa, where should I eat?”
“Alexa, how do I contact the host?”

Mic mute is on top. Press it to turn the microphone off.

Testing your script

Before you ship the Routines, walk through every trigger phrase out loud at the property. Pretend you are a tired guest who just dragged a suitcase up the stairs. About 20% will not trigger first try, usually because Alexa heard a slightly different phrasing. Add the version that actually came out of your mouth as a new Routine. Test again next stay by checking the Alexa app’s voice history — if a guest tried something you did not anticipate, add it.

Common mistakes

Building only one trigger phrase per response. Build at least three phrasings for the high-traffic ones.
Writing a 90-second response. Cut it. Point them to the binder for anything detailed.
Forgetting the printed card. Without it the speaker does not get used.
Putting your phone number in the response “in case of emergency” without putting it on a card too. Guests will not remember it.
Wiring a smart lock to the same Alexa account and enabling voice unlock. Don’t — the door code automation cluster covers safer per-booking codes that never need a voice trigger.

FAQ

How long does the echo concierge script take to set up?

About 45 minutes the first time, including writing your specific addresses, restaurants, and parking notes. Building each Routine in the Alexa app takes 90 seconds once you get the hang of it. Subsequent properties are faster — you can copy your script doc, swap the placeholders, and rebuild in 25 minutes.

Can I use the same Routines across multiple Echos?

Yes — if all the Echos at one property are on the same Amazon account, the Routines work on all of them. If you have multiple properties, each gets its own Amazon account and its own Routine set. Do not try to share. The wifi password and checkout time are different at every place.

What if Alexa answers the wrong thing?

Sometimes the built-in Alexa answer beats your Routine — for example, “what is the wifi password” might trigger a generic answer instead of your custom one. The fix is to use a more specific trigger like “what is OUR wifi password” or “what is the house wifi.” Test, and adjust as needed.

Should I add a guest’s name to the responses?

No. Routines are static. Updating them per booking is more work than it is worth. Keep the script generic and let the warmer touches happen in your Airbnb welcome message.

Next steps

Open the Alexa app. Build the ten Routines above this afternoon. Print the card. Test every phrase out loud at the property tonight. Add the boutique-host add-ons next week if the basic set lands well. The whole script earns itself back in one quiet weekend without a midnight wifi text.